Our Plantation Shutters come with Year Parts & Labour Guarantee. Our reputation is built on repeat business & quality customer service.
1. Interpretation
(a) In these conditions, “the seller” means The Beautiful Shutter Company and “the buyer” means the person, firm, or company placing an order for goods or services subject to these terms and conditions. These terms and conditions are not variable except in writing and signed by the seller.
(b) These conditions of sale, together with the particulars contained in the order acceptance (unless stated otherwise), and any special conditions agreed in writing by the seller, constitute the entire contract between the buyer and the seller.
(c) All periods of time referred to in these conditions shall be considered essential.
2. Quotations
(a) All quotations by the seller represent an invitation to the buyer to place an order and do not constitute a legal offer. The purchase order will be regarded as the offer, and the seller’s order acceptance will be regarded as binding. No alternative terms and conditions will be considered or accepted by the seller. Trade prices will only be quoted if proof of business is provided.
(b) All prices are quoted without commitment and are subject to alteration or withdrawal by the seller without prior notice. Prices quoted and agreed include the cost of goods only, including VAT, but do not include delivery or packaging where stated.
3. Cancellation
(a) All orders are processed immediately by our admin team in order for engineers to fit the shutters on time.
(b) The buyer cannot change or cancel the order once accepted by the seller if the goods ordered are bespoke OR custom made to the buyer's requirements or specifications, as these goods will not be resalable by the seller.
4. Delivery/Fitting
(a) Delivery times stated are estimates only, and time is not of the essence. The seller cannot accept responsibility for damages or consequential loss arising out of delay or failure to deliver by the specified date.
(b) Orders sent by post at the customer’s request or at the seller’s discretion are dispatched entirely at the customer’s risk. The seller cannot accept responsibility if the delivery service loses or delays delivery.
(c) If the buyer fails to take delivery of the goods or any part of them on the due date, the seller will be entitled to charge for re-delivery. Any delay or failure to deliver by the seller will not entitle the buyer to refuse delivery or repudiate the contract, and the full price will be payable to the seller without deduction.
(d) Non-delivery or damage in transit must be reported in writing to the seller within 5 days of receipt of the invoice or advice of despatch. The risk in the goods passes to the buyer upon delivery to the buyer or their nominated third party when collected from the seller. Thereupon all liability of the seller for loss, destruction, breakages, shortages, or non-delivery shall cease.
(e) The address for delivery shall be the buyer’s address as stated on the order unless otherwise agreed between the parties in writing.
(f) Once the goods are delivered and signed for, either in good condition or unchecked, the seller cannot accept responsibility for any damage to said property.
5. Retention of Title
(a) The goods shall remain the property of the seller until full payment has been received for the order or until prior resale, in which case the seller’s entitlement shall attach to the proceeds of the resale or the claim on those proceeds.
(b) Upon taking possession of the goods, the buyer shall be a bailee of the goods for the seller until title has passed and shall store the goods separately and clearly mark them as the seller’s property.
(c) The buyer’s right to possession of the goods will cease if certain events occur, as listed below. In such cases, the seller may repossess the goods and take necessary actions:
i. On expiration of any agreed credit period or due date for payment.
ii. If the buyer is an individual and commits an act of bankruptcy or proposes to creditors.
iii. If the buyer is a company and goes into liquidation or takes actions leading to winding up or administration.
iv. If the buyer does or fails to do anything that may imperil the seller’s title to the goods.
Shutters are fitted to Frames and Frames are fitted to where the shutters are going to hang. It is never advisable to hang shutters directly off the existing structures, such as deep window frames or door surrounds because it is the frame which is altered to get opposing shutters to meet perfectly and to hang straight. It is virtually impossible to measure accurately enough to have multiple panels, hinged together, made in wood, fit to the millimetre, an existing opening, perfectly. With the light behind any gap will be very noticeable.
The experienced shutter fitter will fit to best endeavour but it would be fair to say that you will never get 100% perfection with fitting true and square panels to openings that are not true and square but the on-site adjusted frames will take out most of this and you will end up with openings that appear more square than before the shutters were fitted.